At Dioné, we pride ourselves on fast, reliable service.
All orders are carefully packed and dispatched the next business day.
Standard Shipping (Australia-wide)
– Delivered within 3–6 business days
– Tracked delivery via Australia Post
Express Shipping (Australia-wide)
– Delivered within 1–3 business days
– Priority handling and express postage
Once your order has shipped, you will receive full tracking details so you can follow your parcel every step of the way
At Dioné, each piece is curated with intention and inspected for quality before it leaves our hands.
If for any reason you are not completely satisfied with your order, we offer store credit or exchange on eligible items.
Eligible Returns
– Items must be unused, unworn, and in original packaging
– Return request must be lodged within 14 days of receiving your order
– For hygiene reasons, earrings cannot be returned unless faulty
Faulty or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 7 days with photos and your order number.
We will happily replace the item or provide a store credit.
Non-Returnable Items
– Earrings
– Sale items
– Gift vouchers
Return Shipping
Return postage costs are the responsibility of the customer unless the item is deemed faulty.